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Portfolio index
Practice area / 01
Digital Experience
Digital products and platforms shaped around complex workflows, sensitive decisions, and teams who need clarity under pressure.
Project index
Selected artifacts and case studies.
Each project is labelled by its actual status so shipped work, prototypes, and concepts stay distinct.
Implemented
Connection Customer to Support
An implemented support workflow averaged under one minute across seven representative users.
Customer SupportUX Design
Ongoing platform design
OneX: Unifying Healthcare
Shared services, information architecture, and 200+ prototype iterations shaped a reusable platform direction.
Product StrategyPlatform Design
Prototype
Helping Patients Find Right Clinical Trials
Research translated complex eligibility into guided matching, plain-language criteria, and saved comparisons.
UX ResearchService Design
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Shipped
Font Readability Framework
A two-hour developer workshop became a shipped log-reading framework two sprints later.
AccessibilityDesign Systems
Design-task concept
Royal Coffee: Personalised Coffee Experience
A 41-participant survey and design-task synthesis shaped a mood-led coffee-selection concept.
UX ResearchInformation Architecture
