Situation
Patients and caregivers faced complex eligibility language, location constraints, and uncertain next steps.
Loading page…
Digital Experience
Case study / 03 · Prototype
Helping Patients Find Right Clinical Trials
A guided exploration pattern for patients and caregivers comparing clinical trial options.
Research translated complex eligibility into guided matching, plain-language criteria, and saved comparisons.UX ResearchService DesignClinical TrialsAccessibility
'/%3e%3crect%20x='188'%20y='140'%20width='824'%20height='450'%20rx='24'%20fill='%23fbfdfd'/%3e%3crect%20x='188'%20y='140'%20width='824'%20height='54'%20rx='24'%20fill='%23f3f6f6'/%3e%3ccircle%20cx='230'%20cy='168'%20r='8'%20fill='%23ff7f9f'/%3e%3ccircle%20cx='258'%20cy='168'%20r='8'%20fill='%23f9d56d'/%3e%3ccircle%20cx='286'%20cy='168'%20r='8'%20fill='%2375ddb3'/%3e%3crect%20x='248'%20y='244'%20width='360'%20height='32'%20rx='16'%20fill='%2322a7df'/%3e%3crect%20x='248'%20y='302'%20width='270'%20height='18'%20rx='9'%20fill='%239aaeb7'/%3e%3crect%20x='248'%20y='338'%20width='392'%20height='18'%20rx='9'%20fill='%23c2d0d6'/%3e%3crect%20x='696'%20y='242'%20width='210'%20height='220'%20rx='18'%20fill='%23eaf3f7'/%3e%3crect%20x='724'%20y='276'%20width='154'%20height='18'%20rx='9'%20fill='%2322a7df'/%3e%3crect%20x='724'%20y='326'%20width='124'%20height='14'%20rx='7'%20fill='%2390a8b4'/%3e%3crect%20x='724'%20y='356'%20width='144'%20height='14'%20rx='7'%20fill='%23c2d0d6'/%3e%3crect%20x='248'%20y='430'%20width='146'%20height='70'%20rx='16'%20fill='%23eef6f8'/%3e%3crect%20x='420'%20y='430'%20width='146'%20height='70'%20rx='16'%20fill='%23eef6f8'/%3e%3crect%20x='592'%20y='430'%20width='146'%20height='70'%20rx='16'%20fill='%23eef6f8'/%3e%3cpath%20d='M260%20552h680'%20stroke='%23bcc9cf'%20stroke-width='20'%20stroke-linecap='round'/%3e%3c/svg%3e)
Year2025
RoleProduct Designer
Client / organisationClinical research group
Timeline8 weeks
StatusPrototype
9Research sessionsProject output
15Content patternsProject output
38Prototype screensProject output
Task
Create a calmer way to explore and compare potentially relevant clinical trials.
Action
Used interviews and journey mapping to shape guided matching, plain-language eligibility, and saved comparisons.
Result
Delivered a prototype that made relevance and eligibility easier to understand before technical detail.
Context
Eligibility criteria, location constraints, and medical language can make trial discovery feel inaccessible at the exact moment people need reassurance.
Research
Interviews and journey mapping highlighted that patients wanted plain-language confidence before they were ready to compare technical protocol details.
'/%3e%3crect%20x='108'%20y='108'%20width='1384'%20height='684'%20rx='34'%20fill='%2317252c'%20fill-opacity='0.52'%20stroke='%23f4f9fa'%20stroke-opacity='0.16'%20stroke-width='2'/%3e%3crect%20x='180'%20y='190'%20width='520'%20height='38'%20rx='19'%20fill='%23f4f9fa'%20fill-opacity='0.18'/%3e%3crect%20x='180'%20y='260'%20width='370'%20height='24'%20rx='12'%20fill='%23f4f9fa'%20fill-opacity='0.1'/%3e%3crect%20x='180'%20y='306'%20width='450'%20height='24'%20rx='12'%20fill='%23f4f9fa'%20fill-opacity='0.1'/%3e%3crect%20x='180'%20y='386'%20width='500'%20height='300'%20rx='26'%20fill='%230f1c23'%20fill-opacity='0.7'/%3e%3crect%20x='742'%20y='190'%20width='678'%20height='496'%20rx='26'%20fill='%230f1c23'%20fill-opacity='0.7'/%3e%3crect%20x='800'%20y='252'%20width='270'%20height='22'%20rx='11'%20fill='%23f4f9fa'%20fill-opacity='0.16'/%3e%3crect%20x='800'%20y='306'%20width='550'%20height='106'%20rx='20'%20fill='%23f4f9fa'%20fill-opacity='0.06'/%3e%3crect%20x='800'%20y='446'%20width='254'%20height='176'%20rx='20'%20fill='%23f4f9fa'%20fill-opacity='0.06'/%3e%3crect%20x='1080'%20y='446'%20width='270'%20height='176'%20rx='20'%20fill='%23f4f9fa'%20fill-opacity='0.06'/%3e%3crect%20x='180'%20y='748'%20width='1240'%20height='6'%20rx='3'%20fill='url(%23accent)'%20fill-opacity='0.75'/%3e%3c/svg%3e)
Key insights
- People need to understand why a trial may be relevant before they compare logistics.
- Eligibility should read like a conversation, not a legal filter.
- Caregivers often use the product differently than patients do.
Final solution
The experience paired guided matching, readable eligibility explanations, and saved comparison views to support a calmer decision journey.